Question 1

Does cleaning my carpet remove all stains?

Accepted Answer

During the pre-inspection Connor will take a walk around the property with you. Asking you to show him any stains, and give a bit of background on them. Most stains can be removed, however we will never make any guarantee of removal

Question 2

Why choose us when I can go and hire a rug doctor/ Friends VAX?

Accepted Answer

This is one of our most frequently asked questions. We all like to save money! As home owners ourselves, we know what it means to live on a budget and we also like to do some projects ourselves.  But time is money these days. Add up the time it would take you to travel to/from the shop to rent the machine, then add in cost for chemicals, reading instructions, cost for fuel there and back, actually doing the job (with a non professional setup several hours). How much time have you invested 2, 4, 4 hours plus? Then the expense of the equipment and chemicals on top. Its not only time we save. Its excellence and these machines produce sub standard work. Due to the amount of people who rent these machines out weekly they are often worn and under-powered and over time they can become less and less efficient at extracting the moisture from your carpet. This can lead to long drying times, even potential damage if your carpet does not dry quickly. More-so most of them have the chemical mixed into the water tank, Great you say? No – The chemical is designed to attract and break down soils. If you are extracting with this chemical then your carpets are going to attract dirt very quickly. Its called detergent residue and The manufacturers have a great sales technique. (rent machine> cleans carpet> leaves soil attracting residue> customer rents the machine again = Money to the top brass)

Question 3

But what about things like Iron marks, slime, candle wax etc. Will these come out?

Accepted Answer

The simple answer is NO. Not without advanced stain removal techniques. The techniques used to remove burns and advanced staining are a lot more time consuming, are a specialist skill and will require a separate quotable appointment at the owners discretion due to the time it takes to remove them.

Question 4

What should I do about the furniture in the room?

Accepted Answer

Connor will happily move any furniture that does not require more than one person. We would also kindly ask that you remove small objects and breakables before arrive.

Question 5

Can you give me a quotation over the phone/Internet?

Accepted Answer

Yes there is no need for us to visit your home. Commercial property will require an on site visit for us to measure up.

Question 6

What is the estimated drying time?

Accepted Answer

The cleaning will leave your carpets or upholstery damp and they will dry naturally during the course of the day within several hours. Our premium packages include deodorizers and turbo driers to make the carpets dry a lot faster. In the summer months when it is more frequently warm this really accelerates drying times.

Question 7

How quickly can I get my carpet or upholstery cleaned?

Accepted Answer

We will try to get you an appointment within 24hrs of contacting us. However especially during the summer it is not unheard of to be booked up for 2 months in advance so please use forward thinking when looking to book.

Question 8

Do you charge for travel?

Accepted Answer

Good Question Yes and no – If you are local to us (Liverpool) we do not charge. If you are outside of Liverpool and spending less than £80.00 then we charge 30p per mile to and from your address to ours. This is to cover fuel and time spend travelling to and from the job.

Question 9

How many times a year should I have my carpets cleaned?

Accepted Answer

Cleaning frequency depends on a number of things such as the number of occupants in the household, pets, smokers and children. On average you should clean your carpets every six months to a year depending on soiling levels.

Question 10

Can you remove wine, tea, coffee etc…

Accepted Answer

Some stains can be permanent and therefore we can’t make any promises that we can remove them. We usually get better results if we attempt to remove the stain before anyone else tries.

Question 11

Can pet odours and urine be removed?

Accepted Answer

Something we get asked quite a lot this. The deodoriser in our cleaning solution will deal with most pet odours. We use professional spotters specificity designed for the removal of urine. However, as above we never make any guarantee of full removal.

Question 12

Can steam cleaning damage my carpet?

Accepted Answer

No. Hot water extraction is considered to be the best method for removing embedded soil and other contaminants. It is also the preferred cleaning method by the leading carpet manufacturers. In some situations we do not use “Steam cleaning” this is when cleaning wool products, and basically any other heat sensitive fabric.

Question 13

My carpets smell like wet dog after they have been cleaned. Why is this?

Accepted Answer

This is normal with Wool composed carpets and will Dissipate in several days. The “Doggy” smell you're sniffing out is lanolin, which is naturally secreted by sheep. This is what makes their coats waterproof, and this often results in wool smelling more strongly when wet – don't worry the smell will pass.

Question 14

Is the price you quote the price I will pay, I have had other companies quote one price then charge for extra items on the day without consent.

Accepted Answer

Yes, The price quoted is the price you pay – End of. The only time we ever charge more than quoted is when you ask us to clean other items/rooms when we are on site. Or if the items you asked to be cleaned aren't quite how you described (EG You asked for 2 seater sofa clean when it is in-fact a 3 seater).

Frequently Asked Questions